Refund policy

Your rights under the Consumer Guarantees Act are not affected. If an item arrives faulty or damaged, or we've made an engraving error, contact us within 14 days at sales@badgeking.co.nz and we'll repair, replace or refund it.

Because engraved and personalised items are made to your instructions, we can't accept returns for change of mind or for errors in wording you supplied. Please check your engraving text carefully before ordering.

Unengraved stock items (such as lanyards) can be returned unused within 14 days for a refund, excluding shipping.